Privacy Policy
1. Introduction
MakeBigParts LLC ("MakeBigParts," "we," "us," or "our") operates the website makebigparts.com (the "Site") and provides 3D printing and fabrication services (the "Services"). This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our Site, place orders, or interact with us.
By using our Site or Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our Site or Services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you:
Create an account or place an order — name, email address, shipping address, phone number
Submit a quote request or upload a 3D model file — contact details, project specifications, and any file attachments
Contact us by email or through our website — your message content and contact information
Subscribe to marketing communications — your email address
2.2 Payment Information
All payment transactions are processed by Stripe, Inc. We do not store your full credit card number, CVV, or bank account details on our servers. Stripe collects and stores payment information in accordance with its own Privacy Policy, available at stripe.com/privacy. We retain a record of transaction amounts, order IDs, and payment status.
2.3 Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect:
Device and browser information — browser type, operating system, device identifiers
Log data — IP address, referring URL, pages visited, time and date of visits
Cookies and similar technologies — see Section 6 for details
2.4 Information from Third-Party Platforms
If you place an order through our WooCommerce-powered store, your order data (items purchased, quantity, pricing, shipping details) is stored in our order management system. We may also receive transaction data from Stripe for reconciliation purposes.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including communicating about order status and shipping
Respond to your inquiries, quote requests, and customer support questions
Process payments through Stripe and manage billing
Send transactional emails such as order confirmations, invoices, and shipping notifications
Send marketing or promotional communications, if you have opted in (you may opt out at any time)
Improve and maintain our Site, diagnose technical problems, and analyze usage trends
Comply with applicable laws and legal obligations, including tax record-keeping
Detect and prevent fraud, unauthorized access, and other harmful activity
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
4.1 Service Providers
We share information with vendors and service providers who help us operate our business, including:
Stripe, Inc. — payment processing
WooCommerce / WordPress — order management and e-commerce platform
Shipping carriers — name, address, and order contents necessary to fulfill deliveries
Email service providers — to send transactional and marketing emails
Cloud storage providers — to store business records and customer files
These providers are authorized to use your information only as necessary to provide services to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of MakeBigParts, our customers, or others.
4.3 Business Transfers
If MakeBigParts LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.4 With Your Consent
We may share your information in other ways if you have given us your explicit consent.
5. File Uploads and Intellectual Property
When you submit 3D model files (STL, STEP, OBJ, and similar formats) for a quote or order, we store those files for the purpose of fulfilling your order. We do not use your files for any other purpose, share them with third parties other than as necessary to complete your order, or claim ownership over your designs.
Files may be retained for a reasonable period following order completion for customer support and re-order purposes. You may request deletion of your files at any time by contacting us at chris@makebigparts.com.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to improve your experience. A cookie is a small text file placed on your device. We use:
Essential cookies — required for the Site to function, including shopping cart and session management
Analytics cookies — to understand how visitors use our Site (e.g., Google Analytics)
Marketing cookies — to serve relevant advertising, only if applicable
You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality, including the ability to complete a purchase. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, and reporting obligations. Specifically:
Order records and associated customer data are retained for a minimum of seven (7) years to comply with IRS record-keeping requirements for business tax purposes
Marketing contact information is retained until you opt out or request deletion
3D model files are retained until your order is complete plus a reasonable period thereafter, unless you request earlier deletion
When we no longer need your information, we delete or anonymize it in a secure manner.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption on our Site, access controls limiting who can view customer data, and use of PCI-compliant payment processors.
However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access — the right to request a copy of the personal information we hold about you
Correction — the right to request correction of inaccurate or incomplete information
Deletion — the right to request deletion of your personal information, subject to our legal retention obligations
Opt-out of marketing — the right to unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly
Data portability — the right to receive your data in a structured, machine-readable format
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at chris@makebigparts.com. We will respond within a reasonable time and no later than thirty (30) days.
10. Children's Privacy
Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at chris@makebigparts.com.
11. Third-Party Links
Our Site may contain links to third-party websites (such as Stripe's payment portal or shipping carrier tracking pages). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where required by law, notify you by email or by a prominent notice on our Site. Your continued use of the Site or Services after any changes constitutes your acceptance of the updated Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business
MakeBigParts LLC
Website
State
Massachusetts, United States